Shipping Policy
Shipping Locations
Pranamrit Naturals currently ships to addresses within India. We are working towards expanding our shipping capabilities to include international destinations in the future.
Shipping Methods and Charges
We offer standard shipping which typically takes 3-7 business days. Free shipping is available for all orders as indicated on our website.
Order Processing
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Order Confirmation: After placing an order, you will receive an email confirmation with your order details and estimated delivery time.
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Processing Time: Orders are usually processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Delivery times vary based on your selected shipping method and location. While we strive to deliver your order within the estimated time frame, external factors such as weather conditions and courier delays may affect delivery.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our website or through the carrier’s tracking system.
Return & Exchange Policy
Return and Refund Eligibility
We want you to be completely satisfied with your purchase from Pranamrit Naturals. If you are not happy with your order, you may return it within 7 days of receipt for a full refund or exchange. To be eligible for a return, the product must be unused and unopened within its original packaging.
Return Process
To initiate a return, please follow these steps:
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Contact Customer Service: Reach out to our customer service team at info@pranamrit.com with your order number and reason for return.
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Receive Return Instructions: Our team will provide you with the return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. In such cases, we will cover the return shipping costs.
Refund Processing
Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase. You will receive an email notification once the refund is processed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer service team immediately. Provide your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions or need assistance with your order, please contact us at info@pranamrit.com